Frequently Asked Questions

Ordering

Q: How do I subscribe to a meal plan?
A: Click on the 'Order Now' button, then select "Build Your Own Meal Box" and follow the steps.

Q: Is this a subscription service?
A: Yes, once you order from us you will receive deliveries from us (and be charged) weekly or fortnightly unless you skip an installment, pause or cancel your subscription.

Q: Why do you have a subscription service?
A: Our customers don't want the hassle of having to remember to order each week. Rather, they want to regularly and consistently have healthy meals delivered to them. Subscription is the easiest way to make this happen.

Q: What if I want to change the meals in my subscription?
A: Easy, just log into your account then click the "Manage Subscriptions" button. From there you can change your meal selection before the cut off time (every Friday at 4pm).

Q: Can I pause or cancel my subscription?
A: Absolutely. Just log into your account and pause or cancel your subscription. You won't be billed for that week provided you pause/cancel before the cut off time (every Friday at 4pm).

Q: How much do the meals cost?
A: It depends on the meal plan you select.

Q: What forms of payment do you accept?
A: Currently Mastercard, Visa and Amex.

Delivery

Q: Where do you currently deliver to?
A: We currently deliver to selected postcodes within a 30km zone of our location (1/96 King William Rd, Goodwood SA 5034). If you live outside the zone but would still like to order from us, please contact us to see how we can help.

Q: When do you deliver?
A: We deliver on Tuesdays after 4pm. Orders must be submitted before the previous Friday by 4pm.

Q: Do I need to be home for deliveries?
A: Yes at the moment.

Q: Do you charge a delivery fee?
A: Yes, a small amount is charged on checkout dependent on the distance the delivery is from our location (1/96 King William Rd, Goodwood SA 5034).

Q: What should I do after I receive a delivery?
A: Start eating, or pop your meals in the fridge. Our meals are generally best before 4 days of delivery (check the 'best before' sticker on your meals). We wouldn't recommend freezing.

Food and Packaging

Q: Are your meals vegan?
A: Yes, our meals are 100% vegan (meaning our meals have no animal products; i.e. no meat, no eggs, no dairy).

Q: Are your meals gluten free?
A: Just about all our meals have no added gluten. Check out the allergens information for each meal before ordering.

Q: Will I need to do any cooking?
A: No, all the work is done for you. Some meals are better served hot, so you might need to do some heating up.

Q: Is the packaging recyclable?
A: Most of our packaging is compostable.

Q: Where are your meals prepared?
A: At Plant B Life - 96 King William Road, Goodwood, South Australia.

Q: When are the meals 'best before'?
A: Our meals are generally best before 4 days of delivery (check the 'best before' sticker on your meals). We wouldn't recommend freezing.